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Resources · FAQsFrequently asked questions
Common questions answered here, and 283 questions answered across Paynancial, organised by topic.
- General
- Payments & products
- Developers
- Industry solutions
- AI & Intelligence
- Agentic AI & governance
- Business Services
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Getting started, payments and support.
How do I get started with Paynancial?
Reach out through our contact form or create an account, and our team will guide you through onboarding and KYC.
Which payment methods are supported?
Cards, UPI, netbanking and wallets are supported through the Payment Gateway product.
How do refunds work?
Refunds can be initiated from your dashboard and are tracked through to settlement.
How do I report a security concern?
Email hello@paynancial.com with details and our team will respond promptly.
How can partners track commission?
Commission and settlement tracking are available in the Partner Portal.
Can I test Paynancial before going live?
Yes. The Paynancial Sandbox lets you build and test your integration with a sandbox API key and no real funds involved. Request sandbox access through the contact page.
Where can I find Paynancial's developer documentation?
In the Developer Hub: the API Reference, authentication, webhooks, SDKs for PHP, JavaScript and Python, and a step-by-step Integration Guide.
Does Paynancial help with company incorporation and registrations?
Yes. Paynancial Business Services supports company incorporation, business registrations such as GST and MSME / Udyam, trademarks and compliance filings.
How do I contact Paynancial sales or support?
Use the contact page and choose Sales or Support, or email hello@paynancial.com.
Payments & products
Each question links to the page that answers it.
Developers
Each question links to the page that answers it.
Industry solutions
Each question links to the page that answers it.
AI & Intelligence
Each question links to the page that answers it.
AI & Intelligence
- What is Paynancial AI?
- How does AI Fraud Detection work?
- What is AI Reconciliation?
- What does the AI Financial Assistant do?
- What is AI Cash-Flow Intelligence?
- How does Paynancial use AI in financial operations?
- How is Paynancial's AI governed?
- Can developers integrate Paynancial AI?
- Are Paynancial's AI capabilities available now?
Agentic AI & governance
Each question links to the page that answers it.
Agentic AI in Finance
- Is Paynancial's AI making financial decisions on its own?
- What's the difference between "AI-powered" and "agentic"?
- Can an AI agent move money without anyone approving it?
- How is this different from the automation we already have?
- What happens if an agent makes a mistake?
- Do we need to change our integration to support agentic workflows?
- Is this only relevant for large enterprises with engineering teams?
- Where can I read about the security model behind this?
Business Services
Each question links to the page that answers it.
Still have a question?
Our team can help with accounts, payments, integrations and business services.